Post Views: 5
In this comprehensive episode of The Adrian Tan Show, I speak with design thinking experts Alfred Tan and Ken Kwan, founding partners of The Curious People consultancy.
We discuss design thinking’s powerful impact on various sectors, especially SMEs, emphasising human-centred solutions, empathy, and prototyping.
Through engaging case studies like Heavenly Wang Cafe’s transformation and practical examples from DBS, the episode highlights how design thinking can enhance customer experience, operational efficiency, and employee morale.
They also debunk common misconceptions and introduce a new AI-powered tool to help businesses gather deep empathy insights.
Listen to the episode on Apple, Overcast, Spotify, or your favourite podcast platform.
Did you enjoy this episode? If so, please leave a short review. It will help spread the word about the podcast.
Post-production of this episode is done on Descript.